Customer Survey – Hotwire Direct

Your experience with Hotwire Direct matters to us. Please provide feedback to help us continue improving our products and service by completing this survey.

Many questions ask for a numerical rating from 1-10, with 10 being the most favorable and 1 being the least. These ratings will help focus our attention on areas where we have the greatest potential to improve. Most important to us are specific, written comments that explain your overall ratings.

To say thanks we will send you a $50 coupon for our online shopping when you fully complete the survey.

* = Required Fields

General Information

1 – Client Information

Company *	Order # *
Person Completing Survey *	Date *

2 – How did you learn about Hotwire Direct?

Where or how did you learn about Hotwire Direct? *

3 – Why did you decide to purchase foam cutting equipment?

Why did you decide to purchase foam cutting equipment? *

4 – What information did you find useful in your decision making process?

What information did you find most useful in your decision making process? What other information would have helped you in the decision process? *

5 – Who were the key decision makers in your organization?

Who were the key decision makers (positions) in your organization? *

6 – What other brands did you consider?

What other brands did you consider? What issues (cost, quality, reputation, features, after-sale support, financing, etc.) were most important in choosing our products? *

7 – Could we improve our product and service offerings?

What other product(s) or services can we provide to help you meet your business needs? *

8 – Would you recommend us to a business colleague?

Now that you are acquainted with our products, would you make the same decision? Would you recommend us to a business colleague? *

Product and Service Evaluation

1 – Did the product(s) meet your needs?

Rating*

Did the product(s) you purchased meet your needs? If not, why? *

2 – Did the product(s) meet your quality expectations?

Rating: *
How would you rate the quality of our product(s)? Which product features do you value most? Least? *

3 – Did the product(s) arrive as expected?

Rating: *
Was the product complete and undamaged on arrival? Did it arrive as scheduled? What can we do better? *

4 – Were the instructions complete?

Rating: *
Were the instructions covering set-up and/or operation of your product(s) clear and helpful? If not, how can we improve them? *

5 – How do you rate the value and price of our product(s)?

Rating: *
How do you rate the value and price of our product(s)? Do you feel you received good value for your investment? If not, how can we improve? *

6 – Was the sales staff helpful?

Rating:
If you placed your order through our sales staff, how easy was it to complete the process? Were we fast, friendly, and helpful? Did you get sufficient information? What can we do better?

7 – Did the sales staff communicate effectively?

Rating:
Did our sales staff accurately communicate product, model, quantity, pricing, shipping cost, estimated date of delivery, and installation date (if applicable)? Did we keep you informed of changes?

8 – Was the website easy to use?

Rating:
If you placed your order through our website, was it easy to complete the process? Was sufficient information available? What can we do better?

9 – Did the installer(s) teach you effectively?

Rating:
If you purchased a product that included installation and training, how would you rate the service you received? Were the contract installers professional and knowledgeable? Did the training adequately prepare you to effectively operate the product? What can we do better?

Thank you for helping us to serve you better.